Recent Posts

Meet Our Technician - Ken Rollins

5/17/2020 (Permalink)

Ken Rollins smiling in front of a blank wall wearing a SERVPRO shirt Ken Rollins is an inspiration

We want you to know the team that will be helping solve your water restoration and fire damage.

Our crew member, Ken Rollins, is a charismatic young fellow who doesn't let age get in the way. 

Ken's Experience

Ken has over 3 years restoration experience and primarily provides service in the water damage sector of SERVPRO. 

His service goes back to the navy, where he served our beautiful country.

His service extends beyond the country and down to the local community. Alongside his time at SERVPRO, Ken operates as security at The Rock Church, Parkersburg, and provides meals on wheels to the elderly (he's a young fella remember!). 

Age is only a number

Ken uses all his time outside of SERVPRO further providing to the community. Besides what we mentioned above you are also likely to see him chopping firewood and mowing lawns for the locals as well as volunteering for the Wounded Warriors Charity Group.

Somehow, within in all of this, Ken still also finds time to walk at least 5 miles per day.

If you ever see Ken out and about, or on the job, please say hello. This man is a true hero amongst our community.

Meet our Technician - Austin Alexander

5/11/2020 (Permalink)

Austin Alexander standing in front of a servpro truck Austin Alexander - SERVPRO Technician

Our goal for you is to have the best staff for the job. Not only in their qualifications but also with the care and personal touch.

Our restoration technician at SERVPRO of Wood, Ritchie & Pleasants Counties, Austin Alexander ticks all the boxes and we wanted to introduce him to you.

Austin Alexander’s Experience

Who Is Austin Outside of SERVPRO?

The list of Austin’s involvement in the local community could go for a long time, but we will keep it short for you:

  • Active with the Warehouse Church: Austin plays guitar and bass guitar with his band, Praise Lordship at the Warehouse church.
  • Mentors local Alcoholics Anonymous Meetings and drug habilitation programs: Helping others get back on their feet is very important to Austin. He believes that everyone deserves a second chance and it’s within everyone to turn around for the positive. His involvement with these programs has seen numerous men and women turn their lives around in the local Mid-Ohio Valley area.
  • When he’s looking for time for himself he enjoys outdoor activities like kayaking, camping and hiking “there’s a lot to do out there and it’s fun to explore the nature that we have.”

Austin’s heart is in everything he does. So if you see him around the area or he’s on your job site, please say hello and introduce yourself.

The team at SERVPRO of Wood, Ritchie & Pleasants Counties.

Can I Clean My House for Coronavirus?

5/5/2020 (Permalink)

Coronavirus molecule next to a cartoon of a house on a hill Keep the home Coronavirus-free

We have been receiving a lot of questions about Coronavirus in the Mid-Ohio Valley and Parkersburg, WV in the past weeks. Particularly about how to clean the family homes to be safe.

How to Clean Your House Yourself

Sterilization is ultimately the safest method to go with such an unknown virus like COVID-19 (the novel Coronavirus). Based on the World Health Organization, there are also some home methods you can do to keep yourself safer.

(Please note that these methods do not ensure 100% removal of the Coronavirus from your home. It does, however, improve the safety in your home).

Methods to clean:

  1. Sanitizer with at least 70% alcohol.
  2. Hot soapy water
  3. Disinfectant

Places to clean:

  1. Areas in the home that are frequently touched i.e. door knobs/handles, microwave oven door etc. Anywhere where hands are touching numerous times during the day.
  2. Flat metal surfaces. These surfaces catch the droplets and are believed to be able to sit here for hours (some CDC cases believe days).
  3. Shopping bags etc. Because your bags are coming from the local shops it is best practice to clean the bags before they enter your home. Sanitizer spray or disinfectant is the best practice.

Get The Full Sanitization Deal

If these above options are not enough for you, SERVPRO offer full sterilization of your family home. Our team will thoroughly sterilize your home with child and animal safe products to ensure that your home is proactively cleaned for COVID-19.

For detailed information about how we do it, please click here to read our detailed article.

Thank you and keep safe,

From the team at SERVPRO of Wood, Ritchie & Pleasants Counties

Full Sterilisation for Coronavirus for Homes and Businesses

4/15/2020 (Permalink)

two SERVPRO staff in hazmat suits, masks and goggles Your Safety Is Our Priority

COVID-19 (the novel coronavirus) has taken over the world because of it’s highly contagious nature and it’s ability to stay on surfaces for extended periods of times. Some have reported hours, some have reported days at a time.

The virus’s ability to move and spread is what has the entire American nation on lock down. It can travel from someone’s hands to clothes to the kitchen counter. It could have travelled all the way from the local Sam’s Club to your garage. We urge that you are very careful, please. Be diligent with your sanitisation, what you touch and keeping a safe social distance of 6 feet.

Some families in the local Wood County have contacted us asking if we do home or business sterilisation and we wanted to explain our processes in full with this blog post.

We offer cleaning for all options:

  1. Pre-cautionary Cleaning
  2. Suspected Contamination
  3. Confirmed Contamination

The Sterilization Process

Our process is very thorough and detailed to ensure safety is of a high quality. One of our owners, Jay Miller, is very concerned about the safety of his family. One of his immediate family members is of high risk to COVID-19. For this reason you can be assured his team is acting in the highest of safety measures in your job and outside.

The process is:

  • Our staff quarantine the areas of the home or business before beginning sterilization.
  • Our staff are fully covered with safety suits, goggles and masks.
  • Any heavy items are moved for easier access.
  • Sterilization happens, all items are wiped down and sprayed.
  • A period of time must pass afterwards to ensure that the area is safe to re-enter. This duration is determined on the size of the area and the items within the area.

Once the entire home or business has been successfully sterilized you may re-enter. Please note that if someone enters the premises at a later date and they are infected, the location may require further sterilization.

How much does Full Coronavirus Sterilization Cost?

There are multiple factors that will dictate the price of a full sterilization of your home or business. These factors include (but not limited to):

  • total square footage
  • labor required
  • location
  • type of facility

A typical quotation of sterilization is:

  1. Proactive (or precautionary) cleaning: Typically $0.30 - $0.50 per sq. ft.
  2. Suspected or confirmed contamination: Typically $0.75 - $1.25 per sq. ft.
  3. If heavy contents are present and require moving: Add $0.50 - $0.75 per sq. ft.

These quoted prices are for the sterilization only. Additional costs, including travel distance and labor required may influence the price.

Your family and the family of others are our priority. Together we can keep the community safe from Coronavirus.

If you would like to get a quote please call 304-428-7378 to speak with someone now.

Please keep safe and we hope that this helped.

The team at SERVPRO of Wood, Ritchie & Pleasants Counties

Related Articles:

How Our Staff are Keeping COVID-cautious

3 Myths about the Coronavirus

Social Distancing - What is it? And why is it important?

Sublimation - Why it is the Best Way to Dry Vital Documents?

4/13/2020 (Permalink)

How do you dry Vital Documents? Do you have some vital documents that have just been ruined or dampened by water? Are you concerned that this information may be lost? Are you hoping it’s salvageable?

Sublimation is the process of making water transform directly from solid (ice) straight to gas (condensation or air). It skips being liquid water entirely.

Skipping being liquid is extremely important because it can re-damage the documents when thawed. This is because the water can streak the ink or pull apart the paper or material.

Sublimation is approved by the National Archives and Records Administration and General Services Administration.

Do This First to Your Wet Documents

Freeze them immediately:

Freezing halts the destruction of the paper. It won’t undo any damage but it will press the pause button because bacteria and mold cannot grow on it when in a freezing environment.

This will work on wet client files, wet family photos or wet posters. Be careful with the documents. If possible lie them flat and separated.

If SERVPRO of Wood, Ritchie & Pleasants Counties is required we will transport the paper in its frozen state to our document restoration centre. 

SERVPRO Document Restoration Services - Beyond Drying

In addition to simply drying documents our Documentation Restoration Services we can decontaminate and digitize.

Document Decontamination: Sometimes documents can be exposed to hazardous conditions such as a sewage spill. In these instances it is very important that the contaminants are cleared, while still keeping papers in tact as best as possible. SERVPRO can provide this.

Digitization of Documents: Back up files are important. All salvageable documents can be digitized as a back up if you or your office wishes to do so. This will help avoid any future issues and an optional service.

Most importantly, we and all members of the document restoration team are HIPPA Master Certified, which means that patient records and private information are in a secure chain of custody while they are being restored.

If you have any further questions please do not hesitate to call SERVPRO of Wood, Ritchie & Pleasants Counties on (304) 428 7378 or click here to contact us now

How Our Staff Are Keeping Safe with Coronavirus with CDC Guidelines

4/10/2020 (Permalink)

Our staff are the back bone and heart of our company and it is important that their safety is our primary focus. If they are safe, so are you.

As per the request and guidance of The Centres of Disease Control and Prevention (CDC) we have been, and will continue to, undergo the following protocols to keep everyone safe.

  • Pre-Screening: Employers are measuring the employee’s temperature and assessing symptoms prior to starting work. Where possible, temperature checks are happening before the staff enter the facility.
  • Regular Monitoring: As long as the employee doesn’t have a temperature or display symptoms, they are self-monitoring under the supervision of the SERVPRO health program.
  • Wearing a Mask: The employees are wearing face masks at all times while in the workplace for 14 days after last possible exposure for extra precaution. Employers either are issuing face masks or approving employees’ supplied cloth face coverings in the event of shortages.
  • Social Distancing: The employee are maintaining 6 feet apart and practice social distancing as work duties permit in the workplace.
  • Disinfecting and Cleaning work spaces: We are cleaning and disinfecting all areas such as offices, bathrooms, common areas, shared electronic equipment routinely.

What if the Employees Become Sick During The Day?

If the employee becomes sick during the day, they are sent home immediately. Surfaces in their workspace are immediately cleaned and disinfected again in co-ordinance of the CDC recommended practices.

Information on persons who had contact with the ill employee during the time the employee had symptoms and 2 days prior to symptoms will be compiled and notified. Others at the facility with close contact within 6 feet of the employee during this time are considered to be exposed.


  • We do not share headsets or other objects that are near mouth or nose.
  • We have increase the frequency of cleaning commonly touched surfaces.
  • We do not consider pilot testing the use of face masks to ensure they do not interfere with work assignments.
  • We do not work with facility maintenance staff which will minimize air exchanges in room.
  • We physically distance when taking breaks. In addition we are stagger breaks and do not congregate in any room.

We hope that this has brought some ease.

If you would like further information about our practices of Coronavirus including myths, symptoms and how we are helping the community by cleaning their homes please click here now.

3 Myths About COVID-19 (the Novel Coronavirus)

4/1/2020 (Permalink)

a computer rendition of the coronavirus molecule COVID-19 has many myths surrounding it.

Today feels a little surreal to a lot of us. With international travel being halted around the world, some borders being closed off and some cities experiencing full lock-downs to contain the feared virus, known as COVID-19, there are so many questions, conspiracy theories and concerns surrounding the entire world, particularly our state, West Virginia.

Please note information compiled in this blog post is gathered only from the World Health Organisation and the CDC. It is our utmost priority for everyone in our local area of Wood, Ritchie & Pleasants Counties to be informed and not fearful. This is a time for us to work together as a community.

This blog article attempts to inform our local community because information is powerful and we aim to put some myths at rest.

Myth 1: COVID-19 is not new, it’s a government created virus.

It is true that the name Coronavirus is not new. In fact Coronavirus is the name for a strand of viruses. Just like the flu, there are multiple strands of Coronavirus, some that are only within the animal kingdom and some that are human coronaviruses. All past reported versions of human coronaviruses (including SARS-CoV) are controlled through either vaccine or other reasons.

Yes, COVID-19 is new, contrary to many people’s concerns of this being used as some government ploy or other ulterior motive. The COVID-19 is believed to have mutated from a human consuming an animal (not a bat, which is the popular online narrative at the moment), most likely from an animal called a Pangolin (as many experts suggest). The virus which was known by scientists to be within the animal kingdom but not dangerous to humans took on a mutation in late 2019, which allowed it to spread human to human.

So please remember this when people are sharing photos or videos online of disinfectants that include “human coronavirus” on the back of their labels or television shows referencing the coronavirus: Human Coronavirus is not new, but the strand of COVID-19 is.

Please remember our goal with this is information. Through information and knowledge we, as a community, can work together through this time.

Myth 2: Coronavirus Only Affects Old People

COVID-19 does not discriminate. No matter your race or age it will attempt to get to you. But do not be overly concerned, be informed. While you may not be a high risk of the worst case scenario it is important to consider those close to you: your family, friends and work colleagues who may be at high risk.

This global event is financially hurting so many Americans, but it is important to remember what is truly important, our health and the health of others. So please, be mindful of how to act during this crazy time in our lives.

Again, please remember our goal with this is information. Through information and knowledge we, as a community, can work together through this time.

Myth 3: It’s Just Like The Common Flu

This myth must be included because it makes a lot of people very complacent about the Coronavirus. Our goal is for the community to work together and therefore this myth must be shown.

COVID-19 has an array of ways it effects the human body, while yes, the majority of people will experience mild symptoms such as fever, being lethargic, coughing or even no symptoms at all! It’s important for us to remember the larger, more difficult symptoms that other may experience. This includes experiencing pneumonia (the inability to breathe fully for perhaps up to a few days - some have described it as “a feeling of drowning for days”). While the chances of people experiencing this and/or being hospitalised are much lower, it is still important to think about everyone in our community.

By practicing social distancing and proper hygiene of washing hands and sanitising, we can help avoid spreading it to (or receiving it from) others.


Please, we at SERVPRO urge you and everyone in the community, to do our part in helping slow down the spread of this virus. We are in the greatest country in the world because we work together, we come together in times of turmoil and this is our opportunity to do our part.

It is a tough time for so many of us, financially and with the frequent rule changes and fear running through so many families in America now. What we can do is work together, do our part and defeat this virus by not letting it spread.

God Bless America, you who is reading this, your family and the families around the world.

(Please share the link to this article on your social media to help spread information instead of misleading, fear inducing information. Through proper information we can help reduce the fear, anger and other negative emotions. We are a community.)


Human Coronaviruses - From the CDC

World Health Organisation -

Social Distancing - What is it and Why is it Important?

4/1/2020 (Permalink)

 a male holding out his hand showing he wants his friends to stay away The crew at The AO House keeping their distance

There is a new buzz term flying around the media and internet: Social Distancing. It’s even becoming temporary law with some states and other countries imposing fines or even jail time for disobeying it. But why is this so important?

What is Social Distancing?

Social distancing is the act of keeping a safe distance away from everyone to avoid spreading of a disease. This has been determined by the World Health Organization (WHO) as 1.5 meters (or 6 feet). Viruses such as the novel coronavirus (COVID-19) spread through droplets from coughs, sneezes or even exhaling. For this reason the American government, working alongside WHO, have administered this rule nationwide.

Please remember our goal with this is information. Through information and knowledge we, as a community, can work together through this time. Don’t be fearful, be informed.

Why Has the Government Administered Social Distancing?

The goal of social distancing is to slow down the spread of COVID-19 so that our hospitals can handle the number of severe cases. This strand of the Coronavirus is highly contagious and therefore it spreads extremely quickly from person to person.

The reason for trying to slow down the spread of COVID-19 is so that they can “slow the curve”. If you haven’t heard this term before it refers to the number of people catching COVID-19.

Why Are We “Slowing The Curve”?

Life is precious. Coronavirus has a high hospitalisation rate compared to other known viruses including the common flu. This combined with it being highly contagious means that there is a likely chance of our hospitals being overcrowded. This means that it is possible that there may not be enough beds, or doctors and nurses to treat the extreme cases of COVID-19. But by slowing down the curve, we can hope to stretch it out, so that as people get better, more beds open up and more lives can be saved!

Please remember our goal with this is information. Through information and knowledge we, as a community, can work together through this time. Don’t be fearful, be informed.


We at SERVPRO, please urge you and everyone in the community to keep to the social distancing guidelines given by WHO and the American government. It is our responsibility as citizens to work together, keeping our friends and family safe. This is a small price to pay to keep one another healthy.

Please share this article link with friends and family on your socials. There is power in education and information and we can work through this together.

Please do not be fearful, just be informed.

Symptoms and Advice for Avoiding COVID-19 (the Novel Coronavirus)

4/1/2020 (Permalink)

computer rendering of the coronavirus molecule It's Important to be informed, but not alarmed.

With so much information being shared on the internet (both correct and incorrect) we wanted to make sure that our community in Wood, Ritchie & Pleasants Counties were reading the correct information about COVID-19.

Our information is gathered through only validated sources such as the World Health Organization (WHO).

Information helps our community and it is important that you (and us) keep informed by the proper authorities.

So here are the best practices we can do to minimise the chance of catching Coronavirus, according to WHO. (Please note that this doesn’t not 100% guarantee not getting COVID-19, but these practices will help reduce the likelihood).

Best Practices:

  1. Sterilize your hands before and after touching surfaces when outside of your home. COVID-19 is spread through droplets from an infected person. Droplets come from coughing, sneezing or even exhaling onto someone. These droplets can fall onto surfaces such as doorhandles, counter tops, pens or any other surface. It is believed by the CDC that the virus can live on this surface from anywhere between 3 to 9 days (more information is being collected daily as the CDC do more testing). Therefore it is important to use an alcohol-based sanitiser (70% or more is ideal) and thoroughly clean your hands.
  2. Wash your hands with hot, soapy water when entering and exiting your home. It is important to do this method when at home to keep it different to just sanitising your hands. This will keep the sanitisation different so that the virus is not able to adapt.
  3. Avoid touching your face (particularly your mouth, nose and eyes) COVID-19 is a respiratory virus. This means that it sits in your throat until it moves down to your lungs. Therefore it is important to avoid transporting the virus from your hands to your face. If you have an itch that needs to go, try itching your face with the inside of your shirt if possible.
  4. Avoid close contact with people (social distancing) Social distancing is important because that extra space makes it harder for the COVID-19 virus to travel to you.
  5. When coughing or sneezing use the inside of your elbow. We use our hands for everything, from catching a cough or sneeze to grabbing everything. By sneezing or coughing into your arm it will significantly minimise the chance of it spreading. (Please remember that you may have it and not know as some people who get COVID do not display any symptoms and are at no risk to themselves, but may be to others who are at high risk).

Please remember our goal with this article is to provide honest information. Through information and knowledge we, as a community, can work together through this time. Do not be fearful, be informed.

Symptom of COVID-19

According to WHO the symptoms of COVID-19 are:

  1. Fever
  2. A dry cough
  3. Shortness of breath or difficulty breathing
  4. Abnormal feeling of being lethargic (tired physically).

As suggested by the World Health Organisation if you are experiencing mild symptoms please do not leave your home. Please stay at home until these symptoms disappear. If they get worse, please notify someone immediately or call 911.


We at SERVPRO, please urge you and everyone in the community to keep to the social distancing guidelines given by WHO and the American government. It is our responsibility as citizens to work together, keeping our friends and family safe. This is a small price to pay to keep one another healthy.

Please share this article link with friends and family on your socials. There is power in education and information and we can work through this together.

Please do not be fearful, just be informed.

Meet our Co-Owner - James Miller

3/10/2020 (Permalink)

James Miller wearing the SERVPRO uniform, standing in front of a SERVPRO van, with a vacuum on his back Parkersburg SERVPRO Co-Owner: James Miller

Experience and expertise is very important when your home or business is experiencing water damage, fire damage or mold.

James Miller, the co-owner and operator of SERVPRO of Wood, Ritchie & Pleasants Counties, not only has a history that challenges most veterans in the game, but he is also a very active member in the community.

James Miller's Experience

  • Over 35 years of construction experience, 17 of which were within the restoration industry.
  • Experienced in major flooding damage, control and restoration.
  • Institute of Inspection Cleaning and Restoration Certification (IICRC). 

James Miller's Community Involvement

James also provides for the local community through his active contribution to The Rock Church.

His responsibilities in the church include construction supervisor, usher and mens group leader.

James also contributes to the Wounded Warriors and Hunting Heroes charities.


In highly emotional and distraught times such as flooding, water damage or fire, it's important to have someone that is extremely knowledgeable for your home or business.

James Miller, the co-owner of SERVPRO of Wood, Ritchie & Pleasants Counties will continually strive to keep not only himself, but his team highly accountable and trained for your needs.

If you need any questions answered, please do not hesitate to call James directly on 304-428-7378