The Water Damage Restoration Process

There is a lot to think about when water damage from flooding or leaks in your home or business hits. It's unwanted stress and the main goal is to fix the issue quickly. There is a big difference between thorough, professional water removal and amateur water clean up. Amateur water clean up leaves water within articles such as furniture or floor boards, creating bowing and further damage to your precious items. It also leaves your home or business subject to mold build up which effects the air quality and this may have health benefits. For these reasons it is important to consider professional water damage remediation. But be careful with who you pick.

  • Know what their processes are.
  • Do they have a good reputation?
  • Have you heard someone else use them before? Was it a great (not just good) job?

To make an educated judgment about SERVPRO; below (on this page) are the 5 simplified steps on how we conduct the water damage process. In the grey box (below on mobile, to the right on desktop) each step is outlined further for your perusal. Click on each step to be taken to the various steps.

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Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.